Thank you for shopping with The Fremantle. We value our customers and strive to ensure satisfaction with every purchase. Please review our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 14 days of the delivery date. To be eligible for a return, items must meet the following conditions:

  • Item must be unused, unworn, and in original condition
  • Original tags and packaging must be included
  • Proof of purchase or order confirmation is required

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Final sale or clearance items
  • Customized or personalized products
  • Gift cards
  • Used, damaged, or altered items
  • Items returned after the eligible return period

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Processing time may take 5–10 business days, depending on your bank or payment provider

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 48 hours of delivery with supporting photos and order details.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us immediately at:

Please include:

  • Your order number
  • Photos of the item and packaging
  • A brief description of the issue

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we are not responsible for lost or delayed return shipments.

Cancellation Policy

Orders may only be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process.

Contact Information

For any questions regarding returns or refunds, please contact us:

The Fremantle
5900 Balcones Dr Ste 13101
Austin, TX 78731, USA

Phone: +1 (315) 898-1083
Email: info@thefremantle.com

Website: www.thefremantle.com